[Not active]Tristen Cali

    Recurring Payment entered Manually

    I am trying to add a recurring payment through the the individuals profile, I selected new gift and filled out all the information and submitted but it gives me an error message. 

     

    How can I add through their profile rather than through an actionpage from our website? 


    2 years ago

    Replies

    Anish Bhalla

    Hi Tristan, thank you for reaching out. Could you tell me what the error message says please? 

     

    Thank you,

    Anish Bhalla

    Training Manager 

    2 years ago

    [Not active]Tristen Cali

    Without trying it again I cant see it. I would do it again other than I just noticed that it said the action couldnt be completed becasuse of the error however I received a thank you letter via email for it (I am setting up a payment for myself). I went back into my profile and noticed that a transaction was created but the status says cancelled and under payments the status says declined. 

     

    If you want to take a look it is under Tristen Cali and the transaction number is 000009534 

     

    There is no reason it should be declined as the card is a debit card. Also I tried to make do it twice and only one came through this way. 

    2 years ago

    [Not active]Tristen Cali

    Actually I just looked again and it did create two transactions one for each attepmt I made to submit the paymnet. The other transaction number is: 000009533

     

    Is there anyway you can call me so we can talk this through? 

    2 years ago

    [Not active]Tristen Cali

    Actually I just looked again and it did create two transactions one for each attepmt I made to submit the paymnet. The other transaction number is: 000009533

     

    Is there anyway you can call me so we can talk this through? 

    2 years ago

    [Not active]Tristen Cali

    Actually I just looked again and it did create two transactions one for each attepmt I made to submit the paymnet. The other transaction number is: 000009533

     

    Is there anyway you can call me so we can talk this through? 

    2 years ago

    Anish Bhalla

    Hi Tristan, thank you for your reply.

    We will reach out to you shortly regarding this. 

     

    Thank you,

    Anish Bhalla 

    Training Manager

    2 years ago